Shipping Policy

Shipping Policy

At CatStudio.com.au, we're committed to delivering your order as quickly and safely as possible. We currently ship Australia-wide only and offer FREE standard shipping on all orders.

Shipping Destinations

We currently deliver to addresses within Australia only. At this time, we do not offer international shipping.

Processing Times

  • Order Processing: 1–3 business days (Monday to Friday)

  • Order Cut-Off Time: 5:00 PM AEST (Brisbane)

Orders placed after the daily cut-off, on weekends or public holidays, will be processed on the next business day.

While we aim to dispatch all orders promptly, processing times may occasionally be longer during busy periods, public holidays, or due to supplier stock availability. If there is a significant delay, we'll contact you as soon as possible.

Delivery Times

Once your order has been dispatched, estimated delivery times are:

  • Standard Delivery (Australia): 3–10 business days

Delivery times are estimates only and may vary depending on your location, weather conditions, courier delays, or peak shipping periods.

Shipping Costs

We offer FREE standard shipping on all orders within Australia.

Tracking Your Order

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information so you can monitor your delivery online.

If you haven't received your tracking details within a few business days of placing your order, please contact us and we'll be happy to assist.

Courier Partners

To provide reliable Australia-wide delivery, we work with a network of trusted courier services. Depending on your location, package size and the products ordered, your parcel may be delivered by:

  • Australia Post

  • Aramex

  • Allied Express

  • Border Express

  • CouriersPlease

  • Direct Freight Express

  • Hunter Express

  • Sendle

  • StarTrack

  • TNT Australia

  • Team Global Express

The courier is selected automatically to provide the fastest and most efficient delivery service for your order.

Authority to Leave (ATL)

Some courier services may leave your parcel in a safe location if no one is available to receive it, while others may require a signature.

Where available, you may be given the option to authorise the courier to leave your parcel without a signature. If you choose this option, responsibility for the parcel transfers to you once the courier confirms delivery.

If no safe location is available, your parcel may be taken to a local collection point or depot for collection or re-delivery.

PO Box Deliveries

Please note that some courier services cannot deliver to PO Box addresses. To avoid delays, we recommend providing a residential or business street address whenever possible.

Address Changes

Please ensure your shipping address is correct before placing your order.

If you need to change your delivery address after placing an order, contact us as soon as possible. If your order has not yet been dispatched, we'll do our best to update the address.

Unfortunately, once an order has been shipped, we may be unable to make changes, and additional charges may apply if the parcel needs to be redirected or resent.

Multiple Shipments

Some orders containing multiple items may be shipped separately from different warehouses. If this occurs, you'll receive separate tracking information for each shipment where applicable.

Remote & Regional Areas

We proudly ship Australia-wide; however, deliveries to regional or remote areas may take longer than the estimated delivery time.

In rare cases, some remote postcodes may not be serviceable by our delivery partners. If we're unable to deliver to your location, we'll contact you promptly to discuss available options or provide a full refund.

Lost, Missing or Damaged Parcels

If your order arrives damaged, appears to be lost, or has not been delivered within a reasonable timeframe, please contact us as soon as possible.

We'll work directly with the courier to investigate and resolve the issue. Where appropriate, we'll arrange a replacement or refund in accordance with the Australian Consumer Law.

Delivery Delays

While we make every effort to meet our estimated delivery timeframes, occasional delays may occur due to circumstances beyond our control, including:

  • Extreme weather events

  • Public holidays

  • Peak shopping periods

  • Courier network disruptions

  • Supplier stock delays

We appreciate your patience and will keep you informed if your order is significantly delayed.

Need Help?

If you have any questions about your order or our shipping policy, please contact our customer support team.

We're always happy to help.

Questions? Reach out:
Phone: +61 1300 000000
Email: info@catstudio.com.au
Address: 123 Street Name, Location Address.